1. Sellora_AI_Platform_User_Manual.md
Sellora Manual
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  • Sellora_AI_Platform_User_Manual.md
    • 1_Introduction
    • 2_Getting Started
    • 3_Home
    • 4_Organisation
    • 5_Products & Services
    • 6_Brand Guidelines
    • 7_Sellora Labs Testing
    • 8_Wizard
    • 9_Companies
    • 10_People
    • 11_Campaigns
    • 12_Outreach
    • 13_Opportunities
    • 14_Content_Library
    • 15_Connected Tools
    • 16_Outreach Settings
    • 17_Audit Logs
    • 18_Manage Account & Organization Settings
    • 19_Ask Nora
  1. Sellora_AI_Platform_User_Manual.md

11_Campaigns

Campaigns#

The Campaigns module under Sales Manager is where you can create, manage, and review sales campaigns in Sellora AI.
Campaigns allow you to define the campaign objective, select the target audience, choose the products or services being promoted, and create the sequence that Sellora AI will use for outreach.

Access Campaigns#

Go to Sales Manager → Campaigns.
Screenshot 2026-08-10 at 23.11.47.png
The Campaigns page displays the campaigns available in your workspace.
Screenshot 2026-08-10 at 23.12.14.png
Campaign information can include:
Campaign name
Campaign ID
Status
Objective
Audience
Emails sent
Calls made
Opportunities
Use Search campaigns to find an existing campaign or select + New campaign to create a new one.
Select Refresh when you want to refresh the campaign list and its latest information.

Create a Campaign#

Select + New campaign to open the campaign creation process.
Screenshot 2026-08-10 at 23.13.08.png
Creating a campaign consists of three stages:
1.
Setup
2.
Audience
3.
Plan

Step 1: Setup#

The Setup stage defines the main purpose and configuration of the campaign.
Screenshot 2026-08-10 at 23.15.05.png
Complete the following information:

Campaign Name#

Screenshot 2026-08-10 at 23.19.16.png
Enter a name that clearly identifies the campaign.

Objective#

Select the objective that best matches the type of outreach you want to use for the campaign.
Screenshot 2026-08-11 at 10.14.21.png
Available options are:
Awareness + follow-up
Email outreach + follow-up
Call outreach + follow-up
Multi-touch (email + call)

Awareness + Follow-up#

Use Awareness + follow-up when the campaign is focused on building awareness and continuing with follow-up activities.
When Awareness + follow-up is selected, an additional question is displayed:
Screenshot 2026-08-11 at 10.35.14.png
How well do your contacts know you?
Select one of the following:
Contacts know my brand – start with calling
I'm new – send several emails to start
Your selection helps Sellora AI determine how the outreach sequence should begin.

Multi-touch (Email + Call)#

Use Multi-touch (email + call) when the campaign should combine both email and call activities within the outreach sequence.
Screenshot 2026-08-11 at 10.36.03.png
When Multi-touch (email + call) is selected, the following question is also displayed:
How well do your contacts know you?
Select one of the following:
Contacts know my brand – start with calling
I'm new – send several emails to start
Your selection helps determine whether the sequence should begin with calling or with several emails.
Note: The How well do your contacts know you? question is displayed for Awareness + follow-up and Multi-touch (email + call). It is not displayed for Email outreach + follow-up or Call outreach + follow-up.

Email Outreach + Follow-up#

Use Email outreach + follow-up when the campaign should use email as the outreach method with follow-up activity.

Call Outreach + Follow-up#

Use Call outreach + follow-up when the campaign should use calling as the outreach method with follow-up activity.

Aim of This Campaign#

Enter what the campaign is intended to achieve.
Screenshot 2026-08-10 at 23.20.10.png
Use this field to provide Sellora AI with clear context about the campaign goal, such as introducing a product, building awareness, starting conversations, or securing meetings.

Responsible Person#

Select the person responsible for the campaign.
Screenshot 2026-08-10 at 23.20.46.png

Applicable Products, Solutions & Services#

Select the products, solutions, or services associated with the campaign.
Screenshot 2026-08-10 at 23.21.19.png
You can select an individual product or use All when the campaign applies to all available products and services.

Material#

Use Material to add flyers, images, or other assets that may be sent as part of the campaign.
Screenshot 2026-08-10 at 23.21.51.png

Step Attachments#

Files can also be attached to individual campaign steps.
Screenshot 2026-08-10 at 23.22.24.png
Depending on the campaign sequence, attachment areas such as the following may be available:
Step 1 attachment
Step 2 attachment
Use these areas when a particular file should be associated with a specific outreach step.
When the setup information is complete, select Next: choose audience.

Step 2: Audience#

The Audience stage defines who the campaign should target.
Screenshot 2026-08-10 at 23.23.42.png
Use Target by to select the targeting method.
Screenshot 2026-08-10 at 23.24.19.png
Available targeting options are:
Industry
People
Companies
Region
The options displayed in the Audience stage change depending on the selected targeting method.

Target by People#

Select People when you want to add specific contacts to the campaign.
Screenshot 2026-08-10 at 23.25.02.png
The People table can display:
Name
Job title
Company
Email
ICP
Use Search people to find a contact.
Select the required person or people from the table to add them to the campaign audience.
The selected count is displayed above the table.

Target by Companies#

Select Companies when you want to build the campaign audience using company records.
Screenshot 2026-08-10 at 23.25.58.png
Choose the required companies and the applicable positions you want to target within those companies.

Target by Industry#

Select Industry when you want to target contacts according to their industry.
Screenshot 2026-08-10 at 23.26.43.png
One or more industries can be selected.
Available industries can include:
Technology & IT Services
Media & Publishing
Telecommunications
Financial Services
Insurance
Healthcare & Life Sciences
Manufacturing & Industrial
Retail & Wholesale
Professional Services & Consulting
Legal Services
Hospitality & Travel
Construction
Real Estate
Nonprofit & NGO
Education
Entertainment
Agriculture
Food and Beverage
Government & Public Sector
Oil, Gas & Energy
Transportation & Logistics
Utilities

Narrow by Region#

When targeting by industry, you can optionally use Narrow by region to further refine the audience.
You can select one or more available countries, regions, or locations.

Applicable Positions#

Select the positions that should be targeted within the chosen industries.
Available positions can include roles such as:
CEO
COO
CMO
VP Revenue
VP Sales
Head of Growth
Head of Ops
RevOps Lead
Procurement Lead
Director of Ops
Founder
This allows the campaign to focus on relevant decision-makers or roles within the selected industries.

Target by Region#

Select Region when the campaign should primarily target contacts based on geographic location.
Screenshot 2026-08-10 at 23.27.50.png
Choose the required region criteria and applicable audience information before continuing.
Important: Review the audience carefully before continuing. The selected audience determines who will receive the campaign outreach.

Step 3: Plan#

The Plan stage defines the campaign message and the sequence of outreach activities.
Screenshot 2026-08-10 at 23.28.41.png

Campaign Message#

Enter the main Campaign message.
Screenshot 2026-08-10 at 23.29.04.png
This field can be used to describe:
What should be communicated in emails and calls
Promotion details
Product positioning
Pricing notes
Follow-up approach
Other messaging instructions for the campaign
Provide enough context for the campaign outreach to remain consistent with its objective.

Sequence - What to Do#

The campaign sequence defines the outreach steps that should be performed.
Screenshot 2026-08-10 at 23.29.29.png
You can choose between:
Use my own sequence
Generate by AI

Use My Own Sequence#

Select Use my own sequence when you want to manually define the outreach steps.
Screenshot 2026-08-10 at 23.29.58.png
Select + Add step to create a new sequence step.
For each step, configure the required information.
This can include:
Email or Call
Day
Step name
Description
What to say
What not to say

Email or Call#

The activity type available for each sequence step depends on the Objective selected during campaign setup:
If the objective is Email outreach + follow-up, you can add Email steps only.
If the objective is Call outreach + follow-up, you can add Call steps only.
If the objective is Multi-touch (email + call) or Awareness + followup , you can add either Email or Call steps.
Important: For Multi-touch (email + call) and Awareness + followup campaigns, select the appropriate activity type for each step to build a sequence that combines email and call outreach.

Day#

Enter the campaign day on which the step should take place.
For example, one activity may occur on Day 1 and another on Day 3.

Step Name#

Enter a name that identifies the purpose of the step.

Description#

Describe why the step exists and what it should accomplish.

What to Say#

Use What to say to provide guidance about the messages, talking points, or information that should be communicated during the step.

What Not to Say#

Use What not to say to define messaging, statements, or approaches that should be avoided during the outreach step.
Additional steps can be added as required to build the complete campaign sequence.

Generate by AI#

Select Generate by AI when you want Sellora AI to create the campaign sequence for you instead of defining each step manually.
Screenshot 2026-08-10 at 23.38.38.png
Sellora AI uses the available campaign context to prepare a sequence tailored to the campaign.
This can include:
Campaign objective
Aim of the campaign
Selected audience
Campaign message
Products, solutions, and services
Other available campaign context

Select the Time Period#

Before generating the sequence, select the required Time period.
The time period determines the duration across which Sellora AI prepares the campaign sequence.
After selecting the time period, select Generate.

Generating the Sequence#

After you select Generate, Nora reads the campaign brief and prepares a sequence tailored to the campaign.
Screenshot 2026-08-10 at 23.38.56.png
A Generating... status is displayed while the sequence is being created.
Wait for the generation process to complete before reviewing the sequence.

Review the AI-Generated Sequence#

Screenshot 2026-08-10 at 23.43.28.png
Once generation is complete, the generated sequence appears under Sequence - what to do.
Each generated step can include:
Email or Call, depending on the campaign objective
Day
Step name
Description
What to say
What not to say
The generated steps provide guidance for what should happen at each stage of the campaign and how the outreach should be approached.
Note: AI-generated steps are not locked. You can review and edit the generated sequence before creating the campaign.

Edit Generated Steps#

Review each generated step and update the information when required.
You can adjust the timing, step details, description, and messaging guidance before saving the campaign.

Regenerate the Sequence#

If you want Sellora AI to create a different version of the sequence, select Regenerate.
Sellora AI will generate the sequence again using the selected time period and available campaign context.
Tip: Review all AI-generated steps before creating the campaign to make sure the sequence, timing, and messaging are appropriate for the selected audience and campaign objective.
When you are satisfied with the generated sequence, select Create campaign.

After Creating the Campaign#

After you select Create campaign, Sellora AI creates the campaign and automatically opens the campaign details page.
Screenshot 2026-08-11 at 00.01.16.png
The newly created campaign is initially shown with a Draft status. Creating the campaign does not start the outreach automatically.
From the campaign details page, you can review the campaign information before starting it.

Review the Campaign Before Starting#

Before starting the campaign, review the campaign details and make sure the audience, sequence, messaging, responsible person, and other campaign information are correct.
If changes are required, select Edit campaign and update the campaign before starting it.

Start the Campaign#

A newly created campaign remains in Draft until you start it.
Screenshot 2026-08-11 at 00.02.33.png
To start the campaign:
1.
Review the campaign details.
2.
Make any required changes using Edit campaign.
3.
Select Start campaign.
4.
Complete any confirmation displayed by Sellora AI.
Once the campaign is started, Sellora AI can begin executing the configured campaign sequence.
Important: Creating a campaign does not automatically begin outreach. You must select Start campaign before the campaign becomes active and its configured outreach sequence can begin.
Important: When you start the campaign, you cant edit the campaign.

Campaign Details#

When you select a campaign, Sellora AI opens the campaign details page.
Screenshot 2026-08-10 at 23.45.13.png
The page provides an overview of the campaign configuration, audience, execution, and results.
Depending on the campaign, the page can include:
Campaign name
Campaign ID
Campaign status
Campaign objective/type
Emails sent
Calls made
Opportunities
Responsible person
Execution plan
Audience
Applicable products
Material
Step attachments
Aim of the campaign
Campaign message and content

Campaign Performance#

Screenshot 2026-08-10 at 23.48.23.png
At the top of the campaign details page, you can review campaign activity such as:
Emails sent
Calls made
Opportunities
These values provide a quick overview of the campaign's current outreach activity and results.

Responsible Person#

Screenshot 2026-08-10 at 23.48.37.png
The Responsible person section displays the person responsible for managing the campaign.

Execution Plan#

Screenshot 2026-08-10 at 23.48.55.png
The Execution plan displays the people included in the campaign and the progress of their campaign steps.
Select a person when you want to review their campaign touchpoints.
Use Plan steps to review the steps associated with the execution plan.
The execution status can also show how many steps have been completed for a contact.

Audience#

The Audience section shows who the campaign is targeting.
Screenshot 2026-08-10 at 23.50.05.png
Depending on the targeting method used during campaign creation, this can relate to People, Companies, Industry, or Region criteria.

Applicable Products#

Screenshot 2026-08-10 at 23.50.27.png
The Applicable products section displays the products, solutions, or services associated with the campaign.

Material and Step Attachments#

The campaign details page also displays any files added during campaign setup.
Screenshot 2026-08-10 at 23.51.23.png
These can include:
General campaign Material
Step 1 attachment
Step 2 attachment
Other step-specific attachments when applicable
If no files were added, the corresponding section indicates that no material or files are currently attached.

Aim of This Campaign#

The Aim of this campaign section displays the campaign objective entered during the Setup stage.
Screenshot 2026-08-10 at 23.51.42.png
Use this section to quickly understand what the campaign is intended to achieve.

Campaign Message & Content#

The Campaign message & content section displays the messaging instructions and context associated with the campaign.
Screenshot 2026-08-10 at 23.52.32.png
This can include the overall positioning, communication approach, personalization guidance, and other instructions used for campaign outreach.

Manage an Active Campaign#

An active campaign provides controls for managing its execution.
Screenshot 2026-08-11 at 00.06.14.png
Depending on the current campaign state, controls can include:
Pause
Stop
Delete
Use Pause when you want to temporarily pause campaign activity.
Use Stop when you want to stop the campaign.
Delete a Campaign
Use the Delete icon when the campaign record should be permanently removed from Sellora AI.
To delete a campaign:
1.
Open the required campaign.
2.
Select the Delete icon.
3.
A Delete campaign? confirmation window is displayed.
Screenshot 2026-08-11 at 00.09.02.png
4.
Review the confirmation message carefully.
5.
Select Delete campaign to permanently remove the campaign.
If you do not want to continue with the deletion, select Cancel to close the confirmation window and keep the campaign.
Important: Deleting a campaign is permanent and cannot be undone. Make sure the campaign is no longer required before selecting Delete campaign.
Important: Review the campaign status and activity before stopping or deleting a campaign.

View Campaigns#

After campaigns have been created, they are displayed on the main Campaigns page.
Screenshot 2026-08-10 at 23.46.02.png
The campaign list provides a quick overview of campaign activity, including the audience and outreach results.
Select a campaign to open its full campaign details.

Typical Campaign Workflow#

1.
Go to Sales Manager → Campaigns.
2.
Select + New campaign.
3.
Enter the Campaign name.
4.
Select the campaign Objective.
5.
Enter the Aim of this campaign.
6.
Select the Responsible person.
7.
For a Multi-touch (email + call) campaign, specify how well the contacts know your brand.
8.
Select the applicable Products, solutions & services.
9.
Add campaign Material or step attachments when required.
10.
Select Next: choose audience.
11.
Choose Industry, People, Companies, or Region under Target by.
12.
Configure and review the campaign audience.
13.
Continue to Plan.
14.
Enter the Campaign message.
15.
Select Use my own sequence or Generate by AI.
16.
Configure the required Email and Call steps when creating your own sequence.
17.
Complete the campaign setup.
18.
Open the campaign from the Campaigns page to review its details, execution plan, audience, and results.
Tip: Review the campaign setup, audience, message, and sequence carefully before starting outreach. These settings determine who the campaign targets and how Sellora AI approaches those contacts.
Modified at 2026-08-11 10:47:04
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